Spa Policies & Procedures

Cancellation Policy

Life happens~ you suddenly get sick, your boss calls you into work, a kid gets sick, or you have a flat tire, or some other unexpected event occurs and you cannot make your appointment. If you miss your appointment or have to reschedule within 24 hours of your scheduled appointment you will be charged $50 fee unless the service is less than $50. If you frequently miss scheduled appointments especially laser you may not be able to schedule without a deposit.  Med Spa Appointments will incur a flat $50 fee. This is not meant to be a punishment, it’s sole purpose is to provide compensation for the business and service provider. The service provider reserves their time and the treatment room for you. This fee is charged regardless of the circumstances, including cancelling due to covid. Please do not come in if you are sick regardless of the service fee we have the right to refuse business. 

There is no fee when canceling an appointment due to bad weather that causes road closures, icy conditions or flooding in these situations we will not require our staff or clients to take unnecessary risks.

To cancel text us 512-559-8476, call 512-796-6399 or send an email to info@handsonhealingspa.com

Appointments:

You must have a valid credit card to book an appointment. The credit card will not be charged and you can pay how you like at the time of your service.

We will do our best to accommodate your schedule, but highly recommend booking in advance for any of our services.

Clients and Staff Must comply with state licensing and regulations as well as insurance guidelines, this means you will be asked to complete an intake form and consent to treat on your first visit, each visit on some services, and updated yearly. We ask that you arrive 5-10 minutes early to complete or update your forms. Some forms are available online. Some treatments require before photos. 

If you arrive Late to your appointment the appointment will be shortened so the next guest will not be delayed, and you will still be charged for the full appointment.

Gratuity:

Gratuities (Tips) are not included in our prices, but are very appreciated by our staff. The standard gratuity is 15%-20% of the cost of the service.

On Parties of 3 or more a 20% gratuity will be included. 

A tip is not expected on MED SPA APPOINTMENTS

As a spa guest, it is your responsibility to:

• Communicate your preferences, expectations and concerns
• Communicate complete & accurate health information, including reasons for your visit
• Adhere to the spa’s policies and procedures

You have the right to:

• A clean, safe and comfortable environment
• Stop a treatment at any time for any reason
• Be treated with consideration, dignity and respect
• Trained staff who respectfully conducts treatments according to spa policies and procedures
• Ask questions about your spa experience
• Information regarding staff training, licensing and certification

Please be considerate of others:

Please turn off your cell phone or silence your calls, loud phone conversations in the lobby or treatment room will be asked to stop. Help us maintain a quiet space for all our clients.

Please understand on rare occasions noises beyond our control can be disruptive, our team always works hard to hold the space for each client to relax and unwind. It is never our intention for loud noises to take away from your time. 

If you wish to have silence during your treatment please let your service provider know in the beginning. Talking during a session can help some people to relax, we simply ask that our service providers and clients are respectful of others views on politics, religion, and social issues. It is recommended that you avoid stressful conversations to get the most benefit out of your time with us. 

Customer Satisfaction

Our service providers and team are dedicated to what they do! If you are unhappy with the service please stop the session and let the front desk know of the problem, especially in the case of a 90 minute massage. Your satisfaction is important to us, if you have a complaint please notify us within 7 days of your appointment. 

Right to Refuse Service:

We reserve the right to refuse or discontinue service to anyone demonstrating behavior that is perceived to be inappropriate or disruptive to our Spa atmosphere.

If you refuse to pay the cancellation fee you will no longer be allowed to schedule with Hands On Healing.

If you treat our staff in a disrespectful manner or make an inappropriate statement to them, we will refuse any further services.

Gift Cards:

Gift Cards are not refundable or redeemable for cash and may not be used to purchase a series, memberships, or with certain specials. 

Gift Cards are now sold in dollar amounts. You can no longer purchase them for specific services. 

You can still pre-purchase a package, series or membership. It will not be listed under gift cards.  

You must have your gift card present at the time of your service.

If you lose your gift card we make no guarantee that we will be able to locate it. You will be expected to provide the purchaser’s name, date of purchase, and the amount. 

Spa Week & Spa Finder: 

Please allow us time to process these cards through their system, present your card before your service. If there is a complication with redemption you will need to pay for your service with a credit card or cash. 

HSA or Flex Spending: 

We do accept these cards it is your responsibility to use it to make purchases according to their terms and conditions. Not all of our services are covered by Health Spending Accounts. 

Returns: 

All product returns must be unopened and accompanied by a store receipt or on your account purchases. Products will only be accepted within 15 days of original purchase. 

A maximum of 5 returns are allowed per year. After 5 returns in 1 year, you may not return any more products for any reason. 

Prices are Subject to Change:

Prices and Services are subject to change at any time.

The preferred client rate will be replaced by memberships in 2022, for more information please ask the front desk. 

Specials and Event Prices: 

Specials, Coupons, Discounts, and Event Pricing cannot and will not be extended. These are promotions meant to be used in a timely manner. Discounts/ Specials cannot be combined. 

Guests:

No guests will be allowed into intimate waxing sessions, or laser treatments.

Children can be very disruptive to not only your time but other clients as well! We ask that you find child care for any child not receiving a spa treatment. Children cannot be left in the lobby.

If your service is after lobby hours, your guest will be asked to join you in the treatment room. 

3. Sharing Your Information We may share your information in the following situations:

– With service providers to monitor and analyze the use of our services.

– To comply with a legal obligation or protect and defend our rights.

– In connection with a merger, sale of company assets, or financing.

4. Security of Your Information The security of your data is important to us, but remember that no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Your Data Protection Rights

   Depending on your location, you may have the following rights regarding your personal information:

   – The right to access – You have the right to request copies of your personal information.

   – The right to rectification – You have the right to request that we correct any information you believe is inaccurate or incomplete.

   – The right to erasure – You have the right to request that we erase your personal data under certain conditions.

6. Changes to This Privacy Policy We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes

7. Contact Us

    If you have any questions about this Privacy Policy, please contact us:

   – Email: info@handsonhealingspa.com

   – Phone: 512-796-6399